INSTRUCTIONS FOR SELECTING YOUR FLIGHT!

To see the price and dates for the flight you would like to make, please indicate which option you prefer.

PASSENGERS

Flying alone: the helicopter for your launch will be a Robinson 22. This aircraft has room for one passenger and the pilot.

2 or 3 passengers: If your selection is the flight for 2 or 3 people, the helicopter you will fly with will be the Robinson 44, with a capacity for 3 passengers and the pilot.

Robinson helicopters have total front and side visibility and all seats are window seats.

4 or 5 passengers: If you select the 4 or 5 person option, you will be flying with a helicopter with a capacity for 5 people plus the pilot.

IMPORTANT: If you want to make a reservation for more than 5 people, please specify the characteristics of the flight you would like to make by filling in the form at Ask Us.

START/END HELIPORTS

Select which heliport you want to take off from. There may be changes according to availability, so select the location best for you, although we recommend our Teresa Vilà d'Ullastrell heliport in Vallès Occidental.

FLY TO:

Select from any of the towns in Catalonia that appear in our database that you would like to fly over. Only towns with a town council appear on the list. Thus, if you would like to visit somewhere that is not on the list, select the closest municipality and let us know exactly where you want to go in the comments field when you make the reservation. We should mention that there are some limits for flying over different areas. Please read the chapter that details this in the “ Booking Conditions ”

Keep the following in mind when selecting where you want to fly:

• The flight price for towns in red is 88€ for one-person flights, 170€ for 2 or 3 people and 295€ for 4 or 5 people. These are the economic flights.
• Towns in grey are zones with high air-traffic densities and we cannot fly over them.
• Towns in blue have over 50,000 inhabitants and the flight will circle the city.

PRICE:

After selecting the flight type, the heliport and the municipality you would like to fly over, the price per person and available dates will be displayed automatically.

If you would like to see the price for flights with different destinations, from different takeoff points or to fly alone or with more people, just modify the appropriate fields and you will see the new price and new information.

DATE:

The calendar will show the dates available for the current month. Days in green are days when you can fly and those in red are unavailable. Remember that the availability will change depending on the number of passengers, the launch heliport and the town you select. However, you can move forward or back by calendar months using the single arrows “ < ” “ > ”, or by years using the double arrows “ << ” “ >> ”. Click on the date you want to fly.

RESERVE NOW!

After selecting the date, the RESERVE NOW! control will be activated, which will display the first step in the reservation process and the time that the reservation system has assigned for the flight. If you have questions during the process, please consult the Help menu.

GIFT IT

This is a control which is activated once you have selected all the parameters of the flight you wish to give as a gift. First then, you need to choose the route, the origin and destination heliports and where the flight-gift needs to get to ( town or tourist route). There are two ways to make the reservation: either select via the calendar, the date for the flight-gift, or leave the reservation date pending. If you choose this second option, all you need to do is call our office at a later date to assign a date. Once you've decided on your choice, all you need to do is click on the control RESERVA YA!

Once the reservation has been formalised, you will receive an email with a PDF gift voucher attachment. Give this to whoever will receive your gift. On the day of the flight they must bring it with them together with some kind of formal identification.

If you don't wish to make a gift reservation, deactivate this control.

RESERVATION PROCESS HELP

There are 4 steps in the reservation process and they operate as follows:

STEP01:

Verify the options you have selected: passengers, start/finish heliport, fly to and date and note that there are some additional data like: flight time, arrival time, total flight time and helicopter reserved.

The reservation system automatically assigns the flight time, taking into account reservations made by other passengers on the same date and the number of passengers. When calculating the time needed for the flight, 5 minutes have been added as the time to fly over the selected town.

If you like, you may change the selection parameters before going to STEP02. If you wish to continue, please read and accept and booking and cancellation conditions now.

Finally, and if you are a registered user and don’t want to re-enter the data in the next step, enter your username and password now and then accept.

STEP02:

Please fill in contact person info in the event of possible communications before the flight and ticket data for the reservation. If you check option “I am also on the flight” and you enter your data as the “Contact person” this will be sufficient.

Use the comment field to tell us anything we might need to know (if the flight is a birthday gift, for example, we can send you a gift-voucher)... explain why you are taking a flight.

If you would like us to send you an invoice by post, check this option and enter the company name, postal address and CIF number.

STEP03:

Verify all data for the last time: flight, contact person and ticket information. If everything is correct, now move on the payment gateway. We will continue the

CONNECTION TO THE PAYMENT GATEWAY

Here is where you will fill in data to make the online payment for the reservation you just made.

STEP04 04:

After the electronic transaction is validated, a summary of the purchase you made with the reservation number will be displayed, as well as the payment date and the rest of the data you already confirmed.

This document is a receipt for the operation and you may print it, but we will also send an e-mail to the account of the reservation contact person, with a summary of the data and the instructions to follow until you make your flight.

INSTRUCTIONS FOR THE TOURIST ROUTE SELECTION FROM

To see the price and dates available for the route you would like to make, please indicate which options you prefer.

PASSENGERS

Flying alone: the helicopter for your launch will be a Robinson 22. This aircraft has room for one passenger and the pilot.

2 or 3 passengers: If your selection is the flight for 2 or 3 people, the helicopter you will fly with will be the Robinson 44, with a capacity for 3 passengers and the pilot.

Robinson helicopters have total front and side visibility and all seats are window seats.

4 or 5 passengers: If you select the 4 or 5 person option, you will be flying with a helicopter with a capacity for 5 people plus the pilot.

IMPORTANT: If you want to make a reservation for more than 5 people, please specify the characteristics of the flight you would like to make by filling in the form at Ask Us.

START/END HELIPORTS

Select which heliport you want to take off from. There may be changes according to availability, so select the location best for you, although we recommend our Teresa Vilà d'Ullastrell heliport in Vallès Occidental.

ROUTE:

Select one of the routes that appear on the list. We should mention that there are some limits for flying over different areas. Please read the chapter that details this in the “Booking Conditions ”

PRICE:

After selecting the number of passengers, the heliport and route you would like to take, the price per person and available dates will be displayed automatically.

If you would like to see the price for other routes, other starting points or to fly alone or with more people, just modify the appropriate fields and you will see the new price and new information.

DATE:

The calendar will show the dates available for the current month. Days in green are days when you can fly and those in red are unavailable. Remember that the availability will change depending on the number of passengers, the heliport and destination you select. However, you can move forward or back by calendar months using the single arrows “ < ” “ > ”, or by years using the double arrows “ << ” “ >> ”. Click on the date you want to fly.

RESERVE NOW!

After selecting the date, the RESERVE NOW! control will be activated, which will display the first step in the reservation process and the time that the reservation system has assigned for the flight. If you have questions during the process, please consult the Help menu.

GIFT IT

This is a control which is activated once you have selected all the parameters of the flight you wish to give as a gift. First then, you need to choose the route, the origin and destination heliports and where the flight-gift needs to get to ( town or tourist route). There are two ways to make the reservation: either select via the calendar, the date for the flight-gift, or leave the reservation date pending. If you choose this second option, all you need to do is call our office at a later date to assign a date. Once you've decided on your choice, all you need to do is click on the control RESERVA YA!

Once the reservation has been formalised, you will receive an email with a PDF gift voucher attachment. Give this to whoever will receive your gift. On the day of the flight they must bring it with them together with some kind of formal identification.

If you don't wish to make a gift reservation, deactivate this control.

RESERVATION PROCESS HELP

There are 4 steps in the reservation process and they operate as follows:

STEP01:

Verify the options you have selected: passengers, start/finish heliport, route and date and note that there are some additional data like: flight time, arrival time, total flight time and helicopter reserved.

The reservation system automatically assigns the flight time, taking into account reservations made by other passengers on the same date and the number of passengers. When calculating the time needed for the flight, 5 minutes have been added as the time to fly over the selected destination.

If you like, you may change the selection parameters before going to STEP02. If you wish to continue, please read and accept and booking and cancellation conditions now.

Finally, and if you are a registered user and don’t want to re-enter the data in the next step, enter your username and password now and then accept.

STEP02:

Please fill in contact person info in the event of possible communications before the flight and ticket data for the reservation. If you check option “I am also on the flight” and you enter your data as the “Contact person” this will be sufficient.

Use the comment field to tell us anything we might need to know (if the flight is a birthday gift, for example, we can send you a gift-voucher)... explain why you are taking a flight.

If you would like us to send you an invoice by post, check this option and enter the company name, postal address and CIF number.

STEP03 03:

Verify all data for the last time: flight, contact person and ticket information. If everything is correct, now move on the payment gateway. Let’s continue.

CONNECTION TO THE PAYMENT GATEWAY

Here is where you will fill in data to make the online payment for the reservation you just made.

STEP04 04:

After the electronic transaction is validated, a summary of the purchase you made with the reservation number will be displayed, as well as the payment date and the rest of the data you already confirmed.

This document is a receipt for the operation and you may print it, but we will also send an e-mail to the account of the reservation contact person, as well as the e-ticket and the instructions to follow until you make your flight.

GENERAL BOOKING AND CANCELLATION CONDITIONS

1. Definitions

“Reservation” means the purchase number issued by or in the name of the company, which gives you the right to take the tourist flight chosen by them.

“LNA” means Law 48/1960 of 21 July about Air Navigation.

“OACI” means the International Civil Aviation Organisation.

“Helitaxi” means air transport between the takeoff airport and the destination airport.

“Tourist flight” means the flight with the same takeoff and return heliport or aerodrome.

“Company” means the company whose activity is air transport.

“Applicant” means the person who makes the reservation.

“Passengers” are the people who make the flight.

“Flight group” is the group of passengers who make the flight and have the nature of a single unit for the reservation and the flight.

2. Object

The booked object is to regulate the conditions under which the company will carry out the tourist flights or helitaxi services specified on the reservation and will present, where applicable, other related services. Without detriment to what is set forth in the present General Conditions, all transport done and other services provided by the company shall be subject to: (i) the provisions appearing on the reservation, (ii) applicable rates, (iii) annex regulations that comprise part of this Contract and, where applicable, can be consulted at the company offices, (iv) regulations that are applicable at all times.

3. Reservation

The reservation shall only be valid for the flight detailed on this reservation, and the flight must match the one that is reserved.

3.1 Reservation requirements: the flight reservation is confirmed when the company issues the reservation and no confirmation is required.

3.2 Changes to the reservation: reservation changes must be made at least three (3) days before the flight. No changes or cancellations are admitted within three days before the flight.

3.4 Cancellation of the reservation: the applicant may cancel the flight by telephone or through their agent up to five (5) days before the time without any cost. Within 5 days of the flight, only “reservation changes” can be made.

3.5 Payment: the price of the reservation, as well as taxes, fees, management charges and any other amount related to the reservation, must be fully paid when confirming the reservation. If payment is not verified, the contract will not be considered valid and the present conditions shall not be applicable.

4. Prices

4.1 General: the general reservation price is applicable only for the tourist flight. The reservation price does not include a land transport service, except when the company expressly offers this service. The reservation price shall be that which is established by the company at all times.

4.2 Taxes and fees: the company shall add the taxes and fees established by the competent authority at any time to the reservation price, which shall be paid by the passenger. These taxes or fees are subject to modifications by entities other than the company and changes could occur subsequently to making the reservation.

4.3 Not taking the flight: except for that which is stipulated in these conditions, non-usage by the passenger of the booked flight at the booked time shall not generate any obligation by the company to return or refund the reservation price, its fees, management charges, taxes or any other amount paid by the passenger to the company related to the booked flight, or any other type of compensation or indemnity.

5. Air space limitations

Remember that there are limitations about flying over cities with over 50,000 inhabitants. In those cases, the flight will be limited to circumnavigating the town selected in order to respect regulations in force.

We strictly observe air space limitations established by regulation by the competent authority or pursuant to Law or applicable regulations.

We also pay special attention to air space limitations established exceptionally by the competent authorities. In those cases where a reservation has already been made, we will agree on another date for doing the flight.

6. Schedules, delays, detours, substitution, flight cancellation and passengers not admitted for boarding

6.1 Schedules: the company may change the schedule at any time subsequent to a flight reservation and/or cancel it, finish it early, make a detour, postpone or delay any flight, if, in the judgement of the pilot, this is done with a justified cause or for security reasons.

6.2 Delays: if the company foresees the delay of a flight with respect to the launch time of over three hours, with applicant may stop the flight without any cost.

6.3 Detours: if necessary to reroute the flight, the company shall be responsible for suggesting new alternatives, without any type of additional cost.

6.4 Flight substitution: if considered necessary, the company is empowered to substitute other companies or use helicopters other than those initially planned to be able to make the flight.

6.5 Flight cancellation: in all cases, the company shall not be obligated to pay any compensation to passengers or the applicant when the cancellation has been caused due to adverse weather conditions, war, acts of terrorism, chance events, altercations, demonstrations or any other public order problem, technical problems affecting the aircraft and air traffic control errors, fires, floods, earthquakes, landslides, natural disasters, epidemics and other restrictions caused by declaring a quarantine, acts derived from a competent authority, strikes or other labour order problems, errors in provider or subcontractor supplies and any other extraordinary condition that could not have been avoided, even when taking reasonable measures. Likewise, the company is not obligated to pay compensations when it notified about a flight cancellation with at least a one day notice with respect to the forecast takeoff time.

7. Compensation, refunds, alternative transport and service.

Compensation measures: except in cases that occur as a consequence of adverse weather conditions, war, acts of terrorism, chance events, altercations, demonstrations or any other public order problem, technical problems affecting the aircraft and air traffic control errors, fires, floods, earthquakes, landslides, natural disasters, epidemics and other restrictions caused by declaring a quarantine, acts derived from a competent authority, strikes or other labour order problems, errors in provider or subcontractor supplies and any other extraordinary circumstance that could not have been avoided, even when taking reasonable measures, passengers have the right to change the day or receive a refund for the reservation.

8. Luggage

8.1 General: the company does not allow luggage.

8.2 Hand luggage: passengers may carry a small photography camera or binoculars in the aircraft cabin.

These conditions are subject to space availability.

8.3 Animals: the company does not allow animals.

9. Company right to refuse passenger transport and transport restrictions

9.1 Company right to refuse passenger transport: the commander reserves the right to refuse, at any time, the flight of a passenger holding a valid reservation, at the company's judgement:

(i) When necessary or advisable due to security reasons.

(ii) When necessary or advisable due to the behaviour, condition, age or mental or physical condition of the passenger.

(iii) When necessary or advisable to prevent damages, discomfort or bothers of other passengers or the crew.

(iv) When necessary or advisable when the passenger has disobeyed company rules.

(v) When the passenger has presented the company with an illegally acquired document, which has been reported as lost or stolen, or that is false or contains modifications or alterations of any type not made by the company. In those cases, the company reserves the right to retain the documents.

(vi) When the people checking in are not those whose names appear on the reservation. The commander reserves the right to retain the reservation.

9.2 Transport restrictions: boarding is not permitted for:

(i) The company will not let minors under 14 years of age board who are not accompanied by a person of legal age older than 16 (who is a family member), and who will assume full responsibility for the minor. The accompanying party must be included on the same reservation.

(ii) The company will not accept passengers who suffer from or could be suffering from serious infectious diseases, such as serious respiratory illnesses, tuberculosis or pneumonia.

(iii) The company will not accept groups whose mean weigh exceeds 80 kg.

10. Behaviour on board the aircraft.

If, in the judgement of the company, a passenger’s behaviour on board the aircraft could put the aircraft or any good or person on board in danger, or is an obstacle to the crew being able to perform its functions, or who threatens, abuses or insults any member of the crew, or behaves scandalously or in any way that could be considered offensive to the other passengers, the company may take the measures it considers necessary so that this behaviour does not continue, including moderate physical coercion or removing this passenger from the aircraft.

If the company decides, by reasonable decision, to detour the aircraft in order to remove the passenger, this passenger shall have to pay the company all costs derived from this detour.

Except when receiving prior company permission, it is prohibited to bring any electronics or similar equipment on board the aircraft for security reasons. Amongst others and without limitation, the equipment or devises that are prohibited are radios and portable recorders, mobile phones, laptop computers, audio tape players, compact disk, DVD and/or MP3 players, electronic games and broadcasting devices (including remote control games and portable transmitters-receivers).

The consumption of alcoholic beverages is not permitted.

There is no smoking on board the aircraft.

11. Limited liability

Limitation of liability in the event of an accident: the responsibility of the commander in the event of an accident is governed by that which is established in EC Regulation 785/2004

COMPANY CONDITIONS

Passengers who will not be accepted:
- Babies not younger 2 years old
– Pregnant women in advanced state of gestation
– for passengers with reduced accessibility, ask us

Boarding: Boarding will start 30 minutes before takeoff time. Boarding will be denied to passengers not present 10 minutes before the flight time. These passengers do not have a right to any refund or change of flight they will have to make a new reservation.

Denied boarding If a passenger is not allowed to board, s/he may select between:
- flight refund
– change of date

Compensations will be paid, according to the passenger, directly to his or her credit card or through other means, in cash, flight vouchers, etc.